A CQC-rated Good provider, ready to commission with.
Stockwellcare delivers regulated home care under NHS and local-authority framework contracts across four London boroughs. The page below covers what you usually need to know first; for anything else, get in touch.
Good
All 5 domains
Lambeth
+ frameworks across 3 more
55+
as of June 2023 inspection
2014
12+ years of delivery
United Kingdom Home Care AssociationNumbers we'll happily be measured against.
Drawn from our electronic call-monitoring data, satisfaction surveys and safeguarding records — the same evidence we submit in tenders.
- 0
- missed visits in the last 12 months
- 94%+
- of visits on time, GPS-verified
- 8.9/10
- average satisfaction from the people we support
- 0
- staff-attributable safeguarding incidents in 24 months
- 84%
- annual staff retention (sector average ≈ 70%)
- 10:1
- compliments to complaints
Four boroughs, one operational team.
Headquartered in Streatham (SW2), with operational bases at Hawkhurst House (supported living) and our Haringey site (North London). All coordinated by a single office and on-call team.
Lambeth
Registered local authority
Wandsworth
Framework contract
Southwark
Framework contract
Haringey
Local operational site
What you'd audit, anyway.
We don't hide our paper trail. Below is a snapshot of the operational and assurance systems we run day-to-day. Full compliance pack available on request.
Systems & responsiveness
- CM2000 electronic call monitoring — GPS-verified visits with real-time lateness alerts
- CareLineLive digital care records — family ‘care circle’ access for next of kin and emergency services
- Initial home assessment within 48 hours of referral; risk reviews at two weeks, then quarterly
- In-house rapid-response team covers sickness and emergencies — agency use reduced to zero
Quality & safeguarding
- Named-worker model — one primary carer plus a small, familiar backup team; photo and audio introductions before a new face visits a person with dementia
- Monthly unannounced spot checks, medication audits and care-plan reviews by a dedicated quality lead
- Designated Safeguarding Lead and safeguarding champions in every team; all staff trained in Making Safeguarding Personal
- Complaints: personal contact within 24 hours, written acknowledgement in 2 working days, full response within 28
People, pay & assurance
- Two-week induction with the Care Certificate; mandatory annual refreshers; Oliver McGowan training ahead of statutory timelines
- A workforce that reflects our communities — 62% Black, Asian or minority ethnic, with interpreting in 80+ languages via LanguageLine
- Carers paid at least the London Living Wage, with paid travel time and training in paid working hours
- Insurance summary — public, employer, professional — and full compliance pack on request
Our CQC inspection history.
The full inspection record is on the CQC website. We mirror the most recent reports here for convenience.
The CQC keeps the canonical record of our inspections — view all of them, including the latest 2023 report, on our CQC profile.
View on CQC.org.ukCommissioning, capacity, or compliance questions?
We'll route you to the right person in our office and get back to you the same working day.